When Koda's data was analyzed, 42% of booked consultations weren't happening. Our no-show system confirms every booking, reminds people at the right moments, makes rescheduling easy and rebooks anyone who misses, so more of your booked appointments actually go ahead.
A lot of no-shows aren't people deciding against you. They forgot, something came up and rescheduling felt like a hassle, or they booked on impulse and lost the reason they booked by the day itself.
Each of those has a fix. A clear confirmation. A reminder close enough to the appointment to matter. A one-tap way to move the time instead of just not turning up. And a reason to come, reminded in their own words.
Koda, a plastic surgery clinic, came to us after two agencies had built after-hours voice agents that didn't move their numbers. When we went through their data, one of the real leaks was obvious: 42% of booked consultations didn't happen. That leak alone was fixable with a proper confirmation and reminder flow, and fixing it was estimated to be worth around $753K on its own.
Read the Koda case study →Two sliders. Your own numbers.
About no-show reduction.
Confirm every booking straight away, remind people close to the appointment, make rescheduling easier than not turning up, and follow up immediately when someone misses. Doing all four consistently is what moves the number, and that's what an automated system is good at.
It's a booked appointment where the person doesn't turn up and didn't cancel or reschedule beforehand. The slot is lost, and so is the work it was booked for, unless someone follows up to rebook. Our system spots a no-show within minutes of the start time and sends a rebooking message straight away.
Usually one shortly after booking, one the day before and one a few hours before. The best timing depends on how far ahead people book, which is why we set it from your own data.
They help, and they help most when they come with an easy way to reschedule. A reminder that only says "don't forget" does a little. One that lets people move the time in one tap gives would-be no-shows a better option than simply not turning up.
The system spots it within minutes of the start time and sends a friendly message with a link to rebook, and your team is told. Nobody has to remember to chase.
In most cases, yes. If your booking tool has an API or connects to your calendar, we can build on it. We confirm the details on the first call.
That's your call, and it depends on your industry. A fee can reduce no-shows but can also put some people off booking. It usually makes sense to fix reminders and rescheduling first, then decide whether a fee is still needed.
In a 45-minute call we'll look at how your business runs, where your team's time goes and where leads or work are slipping through. You'll leave knowing whether AI is the right fix, and if it is, where to start.
Prefer email? storm@oneclicksystems.co.uk