You only pay to fix the thing that's actually costing you
Koda, a plastic surgery clinic, came to us after paying two separate agencies $14,000 for AI voice agents. They were still converting 4.6% of leads: 138 surgeries from 3,808 leads.
Everyone assumed the problem was after-hours calls, so both agencies built after-hours voice agents. Twice. Nothing moved.
We went through the data first. 64% of the leads they won had come in after hours. So had 63% of the leads they lost. Almost the same. After-hours was never the problem.
The real constraint was two coordinators who physically couldn't handle the daytime call volume. We found it before writing a line of code, and it saved them from a third automation spend on the wrong thing.
Almost the same. After-hours was never the problem.
