When nobody can get to the phone, the caller gets a text from your business straight away. AI picks up the conversation, answers their questions and books them in. Your team gets the details.
A basic text back stops at the first message. Ours keeps going.
It's an automatic text sent to anyone whose call you didn't answer. Instead of hearing voicemail and moving on to the next business on Google, they get a message from you within seconds and can reply there and then.
If they hit voicemail, there's a good chance they hang up and try the next business. A text keeps them talking to you.
You choose the wording, and it can change by time of day, so a text at 9pm can say when your team will call back.
Hi, it's [Your business]. Sorry we missed your call. What can we help with? Reply here, or pick a time that suits you: [booking link]
Hi, it's [Your business]. We're on a job right now. Is this about a new job or an existing one? Reply here and we'll sort it.
A sensible way in is to start with text back, see how many calls you were really missing, then decide whether an AI receptionist is worth it. We can build either, or both together.
GoHighLevel has a basic missed call text back built in. If a fixed message is all you need, use it. We build this when you want the conversation after the text handled properly: real answers, qualifying questions and bookings made, with everything logged in your CRM.
Two sliders. Your own numbers.
About missed call text back.
Yes. The system watches your business line, and when a call goes unanswered it sends a text within seconds from your business number. It works on the number your customers already use.
Keep it short, say who you are, apologize for missing them and give one easy next step: reply here, or book a time. Avoid "we'll call you back" with no time attached. People want to know what happens next.
Yes, if they haven't already booked by text. The text reaches them within seconds, so they're less likely to ring the next business while your team is busy. When your team does call back, they already have the whole text conversation, so the call picks up where it left off.
Because that business uses missed call text back, so you can carry on by text instead of playing phone tag. That's exactly the experience we set up for your customers.
In most cases, yes. We check your phone setup on the first call and tell you exactly how it connects.
You decide the rules. It can skip numbers already in your CRM as existing customers, ignore withheld numbers and avoid texting the same person twice in a day.
Within seconds of the missed call.
In a 45-minute call we'll look at how your business runs, where your team's time goes and where leads or work are slipping through. You'll leave knowing whether AI is the right fix, and if it is, where to start.
Prefer email? storm@oneclicksystems.co.uk